Garden State MLS Newsletter

Newsletter Issue No. 53 – 9/24/2015

GSMLS Supra Keybox Exchange

As you may have heard, GSMLS is upgrading its Supra keybox system. As part of the upgrade we will be converting our current GSMLS keyboxes to the new Supra iBoxes with Bluetooth LE functionality. During this upgrade GSMLS offices will have the opportunity to exchange, without cost, their current GSMLS keyboxes for the new Supra iBoxes with Bluetooth LE functionality on a one-to-one basis.

The Exchange will run from October 12th to October 20th at several different locations. During the Exchange, please be aware that keyboxes may temporarily be removed from properties. If you are relying on a keybox being available to show a property, call ahead and verify that it will be available when you want to show the property.

Each office has been assigned both a location and a time to exchange its keyboxes. The scheduled time and location for your office is available by logging into the GSMLS system and navigating to OFFICE/AGENT MGMT -> Keybox Exchange -> My Appointment. All of an office’s keyboxes must be exchanged at the same time so you will need to coordinate having keyboxes removed from properties and, after completing the Exchange, putting the new keyboxes you receive back onto the properties. Offices should expect to spend 1 hour to complete the exchange process. Multiple trips to exchange keyboxes are not allowed.

Only the Office Manager can participate in the Exchange so agents must coordinate getting keyboxes to their manager so the keyboxes can be exchanged for new keyboxes. If an Office Manager wants to designate another individual to return the office’s keyboxes the Office Manager should complete the GSMLS Keybox Authorization Form. The completed form must be presented at the Exchange by the designated individual.

Please be aware, you may only exchange keyboxes during the Exchange at your assigned location. If you try to exchange your keyboxes at a different location, you will be turned away and required to complete the exchange after October 20th at GSMLS’ office in Parsippany at a cost of $25/keybox.

Offices that do not complete the Exchange at their scheduled location will be required to exchange their keyboxes at the GSMLS office in Parsippany by scheduling an appointment and paying $25 per keybox being exchanged.

NO KEYBOXES WILL BE EXCHANGED AFTER NOVEMBER 11th. After that date any listing in the GSMLS system that indicates a GSMLS keybox has been placed on a property requires the use of the new Supra iBox with Bluetooth LE functionality (the Supra iBox BT LE keybox). A fine will be imposed for a violation of this policy.

Office Managers must complete the exchange of their office/branch office’s entire inventory of keyboxes at one time at their scheduled location, date and time. If the Office Manager is unable to attend the Exchange, they will need to complete the GSMLS KEYBOX AUTHORIZATION FORM authorizing another GSMLS member to exchange their office’s keyboxes. The alternate member will still need to exchange the office’s entire inventory of keyboxes at the office’s scheduled location, date and time.

The following keyboxes are not eligible to be exchanged and will be rejected at the Exchange:

The following keyboxes are not eligible to be exchanged and will be rejected at the Exchange:

  • Keyboxes from a system other than GSMLS.
  • Keyboxes that are not assigned to your office. However if you are part of a multi-branch office you may also exchange a keybox that is assigned to an associated branch office that is currently active with GSMLS.
  • Dead keyboxes that do not have a visible, verifiable serial number
  • Keyboxes used in the GSMLS keybox system prior to the 2005 Exchange (AE-II keyboxes, etc.)

To verify that keyboxes in your possession or on your listings are assigned to your office, login to the GSMLS system and navigate to OFFICE/AGENT MGMT -> Keybox Exchange -> Search KeyboxIf you have a keybox in your possession that is not assigned to your office, you can use the GSMLS system to determine who that keybox is assigned to by logging into the MLS system and navigating to OFFICE/AGENT MGMT -> Keybox Exchange -> Search Keybox. There you can type in a serial number and as long as it is a GSMLS keybox, you will see the office that the keybox is currently assigned to, together with contact information. You can then arrange to return the keybox to that office or, alternatively, arrange for a transfer of assignment of the keybox from that office to your office.

A request to transfer assignment of keybox(es) must be emailed from the Broker of Record (or Office Manager in the case of a branch office) for the office that the keybox(es) are currently assigned to in the GSMLS keybox system. The request must be emailed to:

KeyBoxTransfer@gsmls.com

and include the following information:

  1. Requesting Broker/Manager name and contact info (from the office that the keybox(es) are currently assigned to in the GSMLS keybox system)
  2. Keybox serial number(s) for the keybox(es) that are being transferred.
  3. Office Name, ID, and Phone Number of the office that the keybox(es) will be assigned to.

1719 Route 10 E. Suite 223

Parsippany NJ 07054

973.898.1900

helpdesk@gsmls.com